Refund policy

Return, Refund & Store Credit Policy

At Meenarose Jewelry, we take pride in creating beautiful jewelry and strive to provide an excellent customer experience. Please review our policy carefully before placing an order.

All Sales Are Final

  • All sales are final.
  • We do not offer refunds or exchanges except as outlined in this policy.
  • By placing an order, you agree to the terms of this Return, Refund & Store Credit Policy.

Damaged, Defective, or Incorrect Items

  • If you receive an item that is damaged, defective, or incorrect due to our error, you must contact us within 2 days of delivery.
  • Your request must include clear photos or videos showing the issue.
  • Once your claim is reviewed and approved, we will provide instructions for returning the item.

Approved claims may qualify for:

  • A replacement of the same item at no additional cost; or
  • A full refund, including any applicable shipping charges, if a replacement is unavailable.

Claims submitted after the 2-day notification period may not be eligible for replacement or refund.

Returns for Store Credit

  • If an item arrives as described but you wish to return it for any reason other than a defect, you may request a return within 2 days of delivery.
  • The customer is responsible for all return shipping costs.
  • Original shipping charges are non-refundable.

To be eligible for store credit, the returned item must be:

  • Unworn
  • Undamaged
  • In its original condition
  • Returned with all original packaging

Once the item is received and inspected, a store credit equal to the purchase price of the item will be issued.

Meenarose Jewelry reserves the right to deny store credit if the returned item shows signs of wear, damage, alteration, or missing packaging.

Clearance & Sale Items

  • Clearance, discounted, promotional, and sale items are final sale.
  • These items are not eligible for returns, refunds, exchanges, or store credit.

Lost Packages

  • Any package that cannot be confirmed as delivered by the shipping carrier within 30 days of shipment may be eligible for a replacement or full refund following carrier verification and investigation.
  • Packages marked as delivered by the carrier are not considered lost and are not eligible for a refund.

Shipping Address & Delivery Responsibility

  • Customers are responsible for providing a complete and accurate shipping address at checkout.
  • Meenarose Jewelry is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

Condition of Returned Items

All approved returns must be received in:

  • Original condition
  • Unworn condition
  • Undamaged condition
  • Original packaging

Refund & Store Credit Processing

  • Once we receive and inspect your returned item, we will notify you whether your request has been approved or denied.
  • For approved returns eligible for store credit, a store credit equal to the purchase price of the item will be issued after inspection and sent to the email address associated with the order.
  • Refunds are only available for approved claims involving defective, damaged, incorrect items, or other situations expressly covered under this policy.
  • If a refund is approved, it will be issued to the original payment method within 2 business days of approval. Please note that your bank or credit card provider may require additional time to process and post the refund.
  • Original shipping charges are non-refundable unless the return is the result of our error or an approved defective, damaged, or incorrect item claim.

How to Request a Return

To request a return, store credit, replacement, or report a damaged item, please contact us within the applicable timeframe through one of the following methods:

  • Email: meenarose.j@gmail.com
  • Instagram: @meenarose.s

Please include:

  • Your order number
  • Full name used for the order
  • Reason for the request
  • Clear photos or videos (if reporting a damaged, defective, or incorrect item)

Do not return any item without receiving return authorization and instructions from Meenarose Jewelry. Items returned without prior approval may not be accepted.

If your return request is approved, we will provide instructions on how and where to send your item. Customers are responsible for all return shipping costs unless the return is due to a defective, damaged, or incorrect item.


Meenarose Jewelry reserves the right to refuse any return, refund, replacement, or store credit request that does not comply with this policy.

By placing an order with Meenarose Jewelry, you acknowledge that you have read, understood, and agreed to this Return, Refund & Store Credit Policy.